A Chat with Caroline

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On this page you can find the latest "Chat with Caroline" along with the timings for the contents and also a copy of the questions, which are at the foot of this page.

Please use the feedback form to let us know what you thought of this episode and also to suggest ideas or themes for future chats.

With Caroline this week are Maria Nelligan (Director of Nursing & Quality) and Lesley Davison (Public Governor).

Contents

  • Introduction - 00:25
  • Staff Survey - 01:32
  • Flu Jabs - 02:00
  • Listening into Action - 02:45
  • Clinical Strategy - 04:04
  • Locality Model Redesign - 04:42
  • New Exec Director Posts - 05:25
  • South Cumbria NT Award - 06:00
  • Service User and Carer Engagement
  • Maria Nelligan - 06:10
  • Lesley Davison - 11:05
  • Question 1 - 14:25 - What are the Trust plans for involving service users and carers in how the Trust service is going to be provided?
  • Question 2 - 19:30 - As a carer, how can I be more involved in the Trust?
  • Question 3 - 21:15 - Do you think the Trust service can be positively improved through the involvement of service users and their carers?
  • Thank you - 21:55

Your Questions

Question 1

What are the Trust plans for involving service users and carers in how the Trust service is going to be provided?

Caroline - It's really important that Service users and Carers are actively engaged at a clinical services level. At a team level service users and carers are involved with decision making. At a Trust level we really want to see Service Users involved in terms of how we set our strategy, how we set our policies, how we spend our resources, deciding on priorities and going forward this will take some time to mature.
Maria - We must invest in supporting engagement in the Trust. Also we will have an annual event looking at quality priorities. We need people who use our services and staff to be involved in setting priorities. Staff must have skills and knowledge around recovery.
Lesley - Looking at how we educate young people with coping strategies and how we support them to prevemnt the problems of the future.

Question 2

As a carer, how can I be more involved in the Trust?

Maria - We use the term service users and carers but both groups have their own needs and wants and should be looked at seperately. We have relationships with carere groups. We ned to support staff around care planning and that can only improve by having the relationship with carers and see what has or hasn't worked well. We use the Triangle of Care.

Question 3

Do you think the Trust service can be positively improved through the involvement of service users and their carers?

Caroline - It can only be positively improved. I am very passionate about partnering with Service Users and Carers, I truly believe that to continually improve and transform we must have Service Users and Carers continually challenging, being inquisitive with us will help set the culture for us. We must actively put this at the top of our agenda.