Accessing Our Service

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    We can only help individuals who have been referred into our service.

    If you are worried that you or someone you care for is experiencing psychosis then you should visit your GP, who may refer you into specialist Mental Health Services.

    Referral into the Early Intervention Service is made through the Specialist Triage, Assessment and Referral Team (START). This service provides access to Adult Mental Health Services for those aged 16 and above.

    Referrals to START can be made by GPs, practice nurses, health visitors, and other health professionals, statutory and non-statutory services.

    Referrals are screened and assessed by Nurse Assessors and referred to the most appropriate service for therapeutic intervention.

    New referrals made to Lancashire EIS are discussed daily. If it is agreed that your needs require assessment by the service, we aim to complete the assessment within 2 weeks.

    How we work?

    The Lancashire Early Intervention Service works with people for between 6 months and 3 years depending on their needs. The service is designed to support individuals and their family, partner or friends who support them in their recovery journey.

    During this time the EIS will work with individuals to help them develop a better understanding of the strengths, skills and resources they have that will help them achieve their personal and recovery goals and reduce the impact that psychosis might have for individuals socially or in work.

    Who we are: our team

    Once an individual has been referred to the EIS; here are some of the people they may meet:  

    Care Co-Ordinator (CCO)

    Care Co-ordinator's are trained mental health nurses, social workers or occupational therapists. They are sometimes referred to as Case Managers and will see someone regularly throughout their time in the service . A CCO will be the main point of contact for the service for both service user and the relatives or friends who support them. A CCO will discuss with individuals how often they want to meet up, which can be quite frequently when things are difficult. People often want more frequent visits when they first come into the service and fewer visits when they are feeling better. A CCO will do their best to meet the needs of an individual and also the family or friends who support them.

    This should include offering (Care Act Compliant) Carer's Assessments and other routine appointments to support relatives or friends who are helping individuals manage their conditions.

    Duty Worker

    The duty worker is a member of the Early Intervention team. If you call the service when your care co-ordinator is not available, it is the duty worker who will be able to give  help and advice..


    A psychiatrist is a doctor who has specialised in mental health. Each team has a senior psychiatrist (consultant) working alongside other psychiatrists. An individual will see a psychiatrist soon after they come into the service, during healthcare reviews such as (CPA) Care Programme Approach and at other times when necessary.

    Care Co-ordinator's will ask for an appointment with a psychiatrist if they feel an individual needs one. An individual who is in our service, or a friend or relative who supports them manage their condition can request an appointment, if they feel that this would be helpful. This can be requested through your Care Co-ordinator or by contacting the service directly. Sometimes when the psychiatrist sees an individual they will suggest when their next appointment should be.

    Psychological Therapist

    Psychological therapists can offer specialist psychological therapies (or ‘talking therapies'). These will be in addition to the input that Care Co-ordinator's provide. Psychological therapists can work with individuals or with families or with both. In Lancashire Early Intervention Service, CCO's s and psychological therapists all work primarily with an approach called Cognitive Behavioural Therapy (CBT) (James will need a link for here) , although most of our therapists also have knowledge of other therapies that are sometimes helpful in understanding and dealing with difficulties.

    Support, Time and Recovery (STaR) Workers

    Support, time and recovery workers can provide focussed practical support if someone  needs it, for example helping individuals  get back into work or education, or to join in social activities. They usually work with people for a short time only, to help towards a particular goal.

    Research Assistant

    In order to keep learning about how our service and how services like ours can be more effective, the EIS tries to get involved in research,. If you or a relative have been referred into the EIS youmay be asked if you are interested in being involved in any research projects that might be running. This might be at a time when you are with the service (or sometimes after you have left the service. If you decide to do this, you may meet a research assistant whose job will be to gather information from you. Please note that whether someone agrees to participate in research or not,  it will not affect the care they receive from the Early Intervention Service.

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