Hello everyone, and welcome to my latest blog.
What a way to start the week - with the news that we have been shortlisted for no fewer than Six HSJ awards! Yes, Six! And that is in addition to the eight HSJ Patient Safety awards and seven Nursing Times shortlistings announced a few weeks ago. I have also heard today that we have been shortlisted for a Patient Experience National Award, and a National Service User Award – that is amazing.
This really does fill me with enormous pride in our organisation and our fantastic workforce. Such a performance in these awards (as well as many others) is clear evidence of the ongoing and extensive improvement that we have worked tirelessly on for the last three years. I hope we go on to win all of these awards, but even if we don’t, it is now clear for everyone to see that LSCft is getting better all the time. A massive ‘thank you’ and ‘well done’ is due to all involved in securing these results.
I have no doubt that a significant factor in our improving performance is our shared commitment to our patients, and to each other. The Trust’s values - kindness, respect, teamwork and learning - shine through. It is so important that we all live these values every day, and apply them to our work. It is especially important that leaders, who are so influential in shaping our future, role model these behaviours, demonstrating their positive impact. Kindness and respect cost nothing but have an enormous impact on people’s experience - for service users, carers, visitors and staff. They are never a weakness, and should always be the norm. I think here in LSCft they are the norm, and I am immensely proud of that.
Teamwork and learning from our triumphs as well as our mistakes are also essential in a successful, ‘go to’ employer. We heard at our last board meeting that we now receive seven compliments for every one complaint. I am also delighted at our recent successes exceeding national targets for providing apprenticeships, retaining and developing those staff - growing our own; and our efforts to become a beacon of inclusion.
We have to be able to show that LSCft is a great place to work; an organisation where our people are supported and developed; an NHS organisation that has people at its heart; where hard work and humanity are rewarded. What better demonstration of that than being the Trust with the highest number of shortlisted entries for the country’s most prestigious, national, health service awards?
Congratulations to everyone who has been nominated.
I wondered whether you have had the chance to see some of thankyous we get from service users, their family and friends? We often share this on our Twitter @WeAreLSCFT and @ExperienceLSCFT, so give us a follow and see the great feedback we get for the excellent care our staff deliver every day.
Until next time,