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The impact of Coronavirus on our services

The impact Coronavirus is having on day to day lives changes on a day to day basis but we want you to be assured that we are still here, working to help those who need us wherever we can.

The one thing we can all do is stay at home unless it's really necessary. This will help stop the spread of this virus.

We are following all updated guidance and are adapting our services, using innovative ways of working and technology wherever we can but some of our services are being impacted. Please bear with us if things are different from our usual ways of working.

Please read our up-to-date visiting guidance.

As the situation regarding Coronavirus is changing so quickly, we urge anyone visiting our services to phone ahead so they can check the latest information.

Face Masks

Patients, service users and visitors will be asked to wear a mask when accessing our services, although some people will not be able to wear a mask and may be excluded. 

The circumstances in which a person has a reasonable excuse include those where they cannot put on, wear or remove a face covering or because of any physical or mental illness or impairment, or disability (within the meaning of section 6 of the Equality Act 2010 (7)), or without severe distress.

Main Coronavirus symptoms

The main symptoms of coronavirus are:
  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

If you have Coronavirus symptoms

If you have any of the main symptoms of coronavirus:

  • Get a test to check if you have coronavirus as soon as possible.
  • You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

Get a test to check if you have coronavirus on GOV.UK

What is a support bubble?

A support bubble is where someone who lives alone (or just with their children) can meet people from one other household.

Find out more about making a support bubble with another household on GOV.UK.

Use the NHS 111 online coronavirus service if:

you're worried about your symptoms
you're not sure what to do

Use the NHS 111 online coronavirus service

Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.