The impact of coronavirus on our services

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    The impact of Coronavirus on our services

    The impact Coronavirus is having on day to day lives changes on a day to day basis but we want you to be assured that we are still here, working to help those who need us wherever we can.

    The one thing we can all do is stay at home unless it’s really necessary. This will help stop the spread of this virus.

    We are following all updated guidance and are adapting our services, using innovative ways of working and technology wherever we can but some of our services are being impacted. Please bear with us if things are different from our usual ways of working.

    As the situation regarding Coronavirus is changing so quickly, we urge anyone visiting our services to phone ahead so they can check the latest information.

    Changes to patient visitors

    The health, safety and wellbeing, of our patients, communities and teams across the organisation remain our absolute priority. As a result, in line with national guidance, visiting has been suspended until further notice.

    There are some exceptional circumstances where one visitor – an immediate family member or carer – will be permitted to visit.

    Additional Visitor Guidance relating to Care of the Dying during COVID-19

    Please contact the ward or department in advance to discuss this and make any appropriate arrangements.

    Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.

    All visits to patients must be pre-agreed with the nurse in charge and would be limited to one hour and to people from the patient’s household or social bubble.

    Visitors entering wards will be asked to wear Personal Protective Equipment, hands must be washed before and after the visit and two metre social distancing observed throughout.

    Please note, this is a guide and arrangements within units may vary, and these arrangements could be subject to change.

    If you visit any of our locations

    It’s important to follow the latest guidance to stay safe and help keep others safe too.

    Illustration showing avoid contact with others
    Illustration asking people to keep their distance
    Illustration asking people to wear a face mask at all times
    Illustration asking people to keep left when walking through buildings
    Illustration asking people to meet in groups of no larger than 2 people
    Illustration asking people to wash their hands on a regular basis for a minimum of 20 seconds each time

    Key Coronavirus symptoms:

    • A high temperature - this means you feel hot to touch on your chest or back
    • A new continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you already have a cough, it may be worse than usual)
    • A loss of, or change to, your sense of smell or taste

    If you have Coronavirus symptoms

    If you have symptoms of Coronavirus, please do not go to a GP surgery, walk-in centre, pharmacy or hospital. Instead, follow the advice set out by the NHS here: https://www.nhs.uk/conditions/coronavirus-covid-19/.

    Helpful information

    There is a lot of information about Coronavirus that is available from official sources. But here are some links that you may find useful:

    For information about coronavirus, how to help control the virus, advice on staying safe and all the latest guidance click here: General information about Coronavirus

    Maintaining your mental health during Covid-19 restrictions

    Easy Read Stay at home: what to do if you or someone you share your home with has coronavirus symptoms

    Coronavirus - How to get a test

    Coronavirus - Stay at home Protect the NHS Save Lives

    Coronavirus - How to stay safe

    Coronavirus - New rules on staying alert and safe

    A short guide for people with severe mental illnesses on practical ways to protect and support physical health during this uncertain and unsettling time.

    Stay at home advice and other NHS guidance

    Mental health advice to help you during Coronavirus

    General information about Coronavirus

    For more information about getting NHS help when you need it during the coronavirus outbreak

    Getting NHS help when you need it during coronavirus

    GOV.UK – for the latest updates on shielding guidance from Public Health England, as well as information on the Government support offer for those on the Shielded Patients List (SPL).

    NHS.UK – provides patient-facing information on health services and medical conditions.

    NHS Digital – for detailed information about the Shielded Patient List and the method that has been used for identifying people who may be clinically extremely vulnerable to Coronavirus.

    NHS Volunteer Responders - the NHS is also providing further support to those at highest clinical risk via the GoodSam App and NHS Volunteer Responders. People who are shielding can request support from the NHS Volunteer Responders by calling 0808 196 3646 between 8am and 8pm. This service will not replace any local voluntary referral schemes already established but will complement these.

    Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the Coronavirus outbreak.

    Thank you for your continued support and understanding at this challenging time.