Impact of Covid-19 on our services

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The impact of Coronavirus on our services

The impact Coronavirus is having on day to day lives changes on a day to day basis but we want you to be assured that we are still here, working to help those who need us wherever we can.

The one thing we can all do is stay at home unless it's really necessary. This will help stop the spread of this virus.

We are following all updated guidance and are adapting our services, using innovative ways of working and technology wherever we can but some of our services are being impacted. Please bear with us if things are different from our usual ways of working.

Please read our up-to-date visiting guidance.

As the situation regarding Coronavirus is changing so quickly, we urge anyone visiting our services to phone ahead so they can check the latest information.

Infection prevention control guidelines to remain in place


The highest priority for the NHS remains the safety of staff, patients and visitors.


COVID restrictions ended in many settings in England on 19 July, however, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.


Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.


Read the infection prevention control guidance in full on the GOV website.

Face Masks

Patients, service users and visitors will be asked to wear a mask when accessing our services, although some people will not be able to wear a mask and may be excluded. 

The circumstances in which a person has a reasonable excuse include those where they cannot put on, wear or remove a face covering or because of any physical or mental illness or impairment, or disability (within the meaning of section 6 of the Equality Act 2010 (7)), or without severe distress.

Main Coronavirus symptoms

The main symptoms of coronavirus are:
  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with coronavirus have at least one of these symptoms.

If you have Coronavirus symptoms

If you have any of the main symptoms of coronavirus:

  • Get a test to check if you have coronavirus as soon as possible.
  • You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

Get a test to check if you have coronavirus on GOV.UK