The impact of coronavirus on our services

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    The impact of Coronavirus on our services

    The impact Coronavirus is having on day to day lives changes on a day to day basis but we want you to be assured that we are still here, working to help those who need us wherever we can.

    The one thing we can all do is stay at home unless it's really necessary. This will help stop the spread of this virus.

    We are following all updated guidance and are adapting our services, using innovative ways of working and technology wherever we can but some of our services are being impacted. Please bear with us if things are different from our usual ways of working.

    As the situation regarding Coronavirus is changing so quickly, we urge anyone visiting our services to phone ahead so they can check the latest information.

    Face Masks

    Patients, service users and visitors will be asked to wear a mask when accessing our services, although some people will not be able to wear a mask and may be excluded. The circumstances in which a person has a reasonable excuse include those where they cannot put on, wear or remove a face covering or because of any physical or mental illness or impairment, or disability (within the meaning of section 6 of the Equality Act 2010 (7)), or without severe distress.

    Changes to patient visitors

    The health, safety and wellbeing, of our patients, communities and teams across the organisation remain our absolute priority. As a result, in line with national guidance, visiting has been suspended until further notice.

    There are some exceptional circumstances where one visitor, an immediate family member or carer, will be permitted to visit.

    Additional Visitor Guidance relating to Care of the Dying during COVID-19

    Please contact the ward or department in advance to discuss this and make any appropriate arrangements.

    Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.

    All visits to patients must be pre-agreed with the nurse in charge and would be limited to one hour and to people from the patient's household or social bubble.

    Visitors entering wards will be asked to wear Personal Protective Equipment, hands must be washed before and after the visit and two metre social distancing observed throughout.

    Please note, this is a guide and arrangements within units may vary, and these arrangements could be subject to change.

    If you visit any of our locations

    It's important to follow the latest guidance to stay safe and help keep others safe too.

    Illustration showing avoid contact with others
    Illustration asking people to keep their distance
    Illustration asking people to wear a face mask at all times
    Illustration asking people to keep left when walking through buildings
    Illustration asking people to meet in groups of no larger than 2 people
    Illustration asking people to wash their hands on a regular basis for a minimum of 20 seconds each time

    Key Coronavirus symptoms:

    The main symptoms of coronavirus are:

    - a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
    - a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
    - a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

    Most people with coronavirus have at least 1 of these symptoms.

    If you have Coronavirus symptoms

    If you have any of the main symptoms of coronavirus:

    - Get a test to check if you have coronavirus as soon as possible.
    - You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

    Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

    Get a test to check if you have coronavirus on GOV.UK

    What is a support bubble?

    A support bubble is where someone who lives alone (or just with their children) can meet people from 1 other household.

    Find out more about making a support bubble with another household on GOV.UK.

    Use the NHS 111 online coronavirus service if:

    you're worried about your symptoms
    you're not sure what to do

    Use the NHS 111 online coronavirus service

    Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.

    Covid-19 Vaccination

    The coronavirus (COVID-19) vaccine is safe and effective and gives you the best protection against the virus.

    The vaccine is currently being offered to people most at risk from coronavirus but will be offered more widely as soon as possible.

    Please click here for more information (

    You can also find more information in this Covid Vaccine easy read leaflet

    How safe is the vaccine?

    The vaccines approved for use in the UK have met strict standards of safety, quality and effectiveness set out by the independent Medicines and Healthcare products Regulatory Agency (MHRA).

    Any coronavirus vaccine that is approved must go through all the clinical trials and safety checks all other licensed medicines go through. The MHRA follows international standards of safety.

    To find out more about the vaccines approved in the UK, see:

    GOV.UK: Pfizer/BioNTech vaccine for COVID-19 approved by MHRA

    GOV.UK: Oxford/AstraZeneca vaccine for COVID-19 approved by MHRA

    GOV.UK: Moderna vaccine for COVID-19 approved by MHRA

    Covid-19 vaccine ingredients

    The approved Covi-19 vaccines do not contain any animal products or egg.

    Easy read resources – official publications from Public Health England (PHE) and NHS England and NHS Improvement

    Helpful information

    There is a lot of information about Coronavirus that is available from official sources. But here are some links that you may find useful:

    For information about coronavirus, how to help control the virus, advice on staying safe and all the latest guidance click here: General information about Coronavirus

    Maintaining your mental health during Covid-19 restrictions

    Easy Read Stay at home: what to do if you or someone you share your home with has coronavirus symptoms

    Coronavirus - How to get a test

    Coronavirus - Stay at home Protect the NHS Save Lives

    Coronavirus - How to stay safe

    Coronavirus - New rules on staying alert and safe

    A short guide for people with severe mental illnesses on practical ways to protect and support physical health during this uncertain and unsettling time.

    Stay at home advice and other NHS guidance

    Mental health advice to help you during Coronavirus

    General information about Coronavirus

    For more information about getting NHS help when you need it during the coronavirus outbreak

    Getting NHS help when you need it during coronavirus

    GOV.UK - for the latest updates on shielding guidance from Public Health England, as well as information on the Government support offer for those on the Shielded Patients List (SPL).

    NHS.UK - provides patient-facing information on health services and medical conditions.

    NHS Digital - for detailed information about the Shielded Patient List and the method that has been used for identifying people who may be clinically extremely vulnerable to Coronavirus.

    NHS Volunteer Responders - the NHS is also providing further support to those at highest clinical risk via the GoodSam App and NHS Volunteer Responders. People who are shielding can request support from the NHS Volunteer Responders by calling 0808 196 3646 between 8am and 8pm. This service will not replace any local voluntary referral schemes already established but will complement these.

    Guidance for parents and carers on supporting children and young people's mental health and wellbeing during the Coronavirus outbreak.

    Thank you for your continued support and understanding at this challenging time.