CQC Responsive

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    Are They Responsive?

    Our committed and enthusiastic staff are continually looking at ways to improve patient care. One of the outcomes that we are aiming for is to ensure that people have a great experience of our services and one of the ways that we will achieve this is by sharing our skills and knowledge in the organisation.

    The Trust is delighted to share some of the innovative ideas being practiced around the Trust.

    Soapy Suds

    Soapy Suds, a service user led car wash and valeting business based at Guild Lodge in Preston was a winner at the National Service User Awards held on 27 April 2016 at Silverstone Race Course.


    Transgender is an umbrella term for people whose gender identity or gender expression differs from the sex they were assigned at birth. The Equality and Diversity team is launching a project called Trans.Mission which aims to improve the confidence trans people have in healthcare professionals and improve the confidence healthcare professionals have when working with trans people.

    Trans people often report negative experiences with healthcare and as a result may avoid seeking support when they need it. We know that health outcomes for trans people are significantly worse than for the general population and we want to improve that. The project also aims to help staff tailor their services to meet the needs of trans people and in order to do this well, we are really interested in your experiences and the experiences of trans people who use our services.

    A short survey is being developed to help us find out what we need to improve and some workshops are being organised to enable trans people and healthcare professionals to talk and learn together so please look out for updates in The Pulse. In the meantime if you have any information you’d like to share or would like to be added to the invite list to attend a workshop please contact Emma Allen via Trans.Mission@lancashirecare.nhs.uk

    New Investigation and Learning Team

    New Investigations and Learning Team - A number of high profile reports and inquiries over recent years have emphasised the importance of undertaking detailed, accurate and impartial investigations when things go wrong in order to learn from incidents. The Trust has made significant improvements in its approach to investigating and learning from incidents over recent years. As part of our quality commitments we are taking a lead nationally in developing an in-house centre of excellence in investigation and learning. We are setting up an independent team to undertake Serious Incident and other complex safety investigations

    Early Intervention in Psychosis

    New pathway developed for first episode psychosis. People suspected of having first episode psychosis or at risk of developing psychosis are speedily being assessed thanks to a new pathway that the Early Intervention in Psychosis (EIP) Service in the Children and Families Network has developed.

    Over 50% of those suitable for EIP services are being given treatment within two weeks, often within a few days, as a result of the new system, a development that positively impacts the recovery and wellbeing of service users.

    The improved pathway is in line with new statutory access and quality standards for first episode psychosis that came into effect on 1 April 2016. In preparation for this, the EIP Service began reviewing systems in August last year and suggested improvements. This led to a pilot run between October and December 2015. Research evidence indicates that the speedy assessments also impact the reduced need for future acute mental health services.

    The pathway is in line with new standards on achieving better Access to Mental Health Services by 2020 (Department of Health & NHS England, 2014) and the NICE Quality Standard 80 – Psychosis and Schizophrenia in Adults (NICE, 2015).

    Baby Friendly Initiative

    The Children and Families Network is delighted to announce that following a two day assessment we have been awarded the UNICEF BFI (Baby Friendly Initiative) Stage 3 accreditation. The feedback we received from the assessors was overwhelmingly positive and we know it is not particularly commonplace for a Trust to be awarded without any actions.

    This is a real reflection of the hard work and dedication of both the Infant Feeding Team and the Health Visiting teams. 

    Contraception and Sexual Health

    Contraception and Sexual Health (CaSH) Team Volunteer Wins Prestigious Award Charlotte Lyle, a volunteer within the Trusts CaSH Team, has been jointly-named Volunteer of the Year in the “North West Adult Learners’ Week Awards in Health and Care 2016.” The awards are an annual event organised by NHS Health Education England to encourage people to identify and champion “brilliant people and brilliant ideas” that have been transforming care in the region.

    As part of her voluntary role, Charlotte also supported the Community Education Sexual Health Team (CESH) after being introduced to the service while on a Princes Trust programme. During her time with CaSH, Charlotte has liaised with professionals, ethnic minority groups and also young people to create resources for LGBT teenagers to help them understand the risks of unprotected sex in an environment almost exclusively focused on heterosexuality.

    Charlotte will now receive her award at a regional awards ceremony on 16 June organised by Health Education England at Manchester’s Whitworth Art Gallery