Accessibility to Mindsmatter Services

If you are deaf or hard of hearing or if English is not your first language

You can:

• Text your message to your local team telephone number
• Request an interpreter (different language/BSL etc)*
• Request to use Language Line for support
• Make admin aware you are unable/prefer not to use a telephone
• Request to be sent messages by text/letter

*NB – We will arrange and book an independent interpreter, you cannot use your own family member/friend as an interpreter.

If you are blind or have poor sight

You can:

• Request telephone appointments
• Be signposted to braille or audio materials (where possible)
• Request to be left voicemails and contact by telephone

If you have difficulty with your mobility

You can:

• Request telephone or online appointments or treatment for easier access
• Request an accessible clinic location if you wish to access face to face support

Please follow the link below to find out if you are eligible for further support attending appointments:

https://www.nwas.nhs.uk/services/patient-transport-service-pts/