Self referral, Mindsmatter

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    Referral to Mindsmatter

    If you are a health professional and you would like to make a referral, please contact the local team.  Please do not complete a self-referral form on behalf of someone else.

    Please note: from November 1, 2019, Mindsmatter stopped providing the IAPT service for residents in St Helens. If you are a resident of St Helens, please click here to Think Wellbeing. This will take you to the referral page for the North West Boroughs NHS Foundation Trust's IAPT service.

    Mindsmatter is not an emergency service, if you are in mental health distress and need urgent help you can call our crisis line on 0800 953 0110 or Samaritans on 116 123 24 hours a day, 365 days a year. 


    Before you self-refer please read the information in the drop-down below. We want to help you get the best support for you, in the quickest time, however, self-referring when we are not the most appropriate service for you will slow this process down.

    • Is Mindsmatter/First Step right for me?

      Please ask yourself the following questions. 

      • If you feel that you are depressed or anxious, and answer NO to all of these questions you can self-refer.
      • If you answer YES to any of these questions, Mindsmatter may not be the right service for you. 


      To prevent any delays to accessing services, please speak with your GP to discuss before contacting us.

      1. Are you currently seeing anyone from another mental health team? (For example the Community Mental Health Team, the Crisis Team or Psychotherapy)
      2. Are you getting another form of therapy elsewhere?
      3. Are you looking for help for bipolar disorder, psychosis, schizophrenia or a personality disorder?
      4. Are you hearing voices or seeing things that aren’t there?
      5. Do you feel that you could be a risk of taking your own life?
      6. Are you concerned about your memory in older age?
      7. Are you under 16?
      8. Are you dependent on drugs or alcohol?


    Mindsmatter: Self-referral is for everyone aged 16 or over and registered with a GP covered by Mindsmatter.

    First Step (South Cumbria): Self-referral is for everyone aged 18 or over and registered with a GP covered by First Step.


    Mindsmatter and First Step teams and contact details. Please consult your GP to find your local IAPT service if you are not from these areas. 


    Button to refer for Lancashire
    Button to refer for South Cumbria

    When I self refer what happens next?

    For Lancashire referrals: once your referral has been accepted by your local team they will then be in touch to book your assessment. We usually do the assessment over the phone. If you think that you will struggle speaking on the phone, please let us know when we contact you to discuss an alternative appointment.

    For South Cumbria referrals: once the form has been posted please allow five working days and then call 0300 555 0345 during normal working hours to book a telephone assessment appointment. Failure to contact the service within 10 days of day of submission will result in this questionnaire being invalid. 


    If you are deaf or hard of hearing or if English is not your first language

    You can:

    • Text your message to your local team telephone number
    • Request an interpreter (different language/BSL etc)*
    • Request to use Language Line for support
    • Make admin aware you are unable/prefer not to use a telephone
    • Request to be sent messages by text/letter

     *We will arrange and book an independent interpreter, you cannot use your own family member/friend as an interpreter.

    If you are blind or have poor sight

    You can:

    • Request telephone appointments
    • Be signposted to braille or audio materials (where possible)
    • Request to be left voicemails and contact by telephone

    If you have difficulty with your mobility

    You can:

    • Request telephone or online appointments or treatment for easier access
    • Request an accessible clinic location if you wish to access face to face support


    Find out if you are eligible for further support attending appointments.