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A listening ear during the festive period

Posted on the 17th December 2014

A dedicated helpline in Lancashire is offering a listening ear to people who are feeling down and need to talk to someone over the winter or festive period.

Lancashire Care NHS Foundation Trust’s Wellbeing and Mental Health Helpline is open 365 days a year offering an out of hours advice service to people worried about their mental health or that of someone they care about. The helpline offers confidential support and information to people who feel distressed and want someone to talk to or even just listen to them. It also offers wellbeing advice and support for people who may be feeling low or in distress with issues ranging from phobias and sleep problems to domestic violence or bereavement problems. It is common for people to be feeling low during this time of year with around 2 million people in the UK being affected by Seasonal Affective Disorder (SAD) and other mental health problems.

Lorraine Khalaf, Helpline Manager at Lancashire Care NHS Foundation Trust:

“The Wellbeing and Mental Health Helpline is here to offer confidential support and information to people who feel distressed and want someone to talk. We also provide general wellbeing advice to callers who may be feeling a bit low and are able to signpost them to local support groups for assistance, as well as providing a listening ear for those who feel they have no one else to talk to. We understand that the festive and winter season can be especially hard for people and want everyone to know that we’re here if they need us.

“We understand that sometimes life can be difficult and there are a number of things that can make people feel low, however talking to someone can really help.”

The helpline will be open every day from 7pm-11pm throughout Christmas and New Year and can be contacted on Freephone 0300 222 5931, and calls will not be charged whether they are made from a landline or mobile phone. Normal opening hours will then be resumed in the New Year, which are 7pm-11pm Monday to Friday and 12noon-12midnight on Saturdays and Sundays.

To find out more about the helpline please visit