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Welcome Call Tool Shortlisted for National Award

Posted on the 29th May 2015

Lancashire Care NHS Foundation Trust’s Mindsmatter Service has been shortlisted for this year’s national HSJ Value in Healthcare Awards.

The HSJ (Health Service Journal) Value in Healthcare Awards encourages entries which demonstrate they are striving to improve value and efficiency within healthcare. This year the awards received a record number of 532 entries from which 140 organisations have been shortlisted having proved to be leading in the way in this area. The Mindsmatter service was shortlisted in the Value and Improvement in Patient Information Management category for their ‘Welcome Call Tool’.

The call acts as a first point of contact whereby a Psychological Wellbeing Practitioner will have a discussion with the service user to find out their current mental health requirements. The tool provides a structured approach to the call including helping to identify the services which would be most suited to the individual’s needs.
Mindsmatter provides a range of services for people experiencing common mental health issues such as depression, stress and anxiety. The courses on offer include stress control and wellbeing workshops as well as one-to-one sessions for adults over 16 across Lancashire.

Kieran Fleck, Senior Cognitive Behavioural Therapist for the Mindsmatter Service at Lancashire Care NHS Foundation Trust said:

“We are delighted to have been shortlisted for the awards. The Welcome Call Tool supports both the clinician and the service user to share information and help make an informed decision about the best way forward for the individual’s care. It is important that the first contact with our service is as straightforward as possible, particularly when a person is experiencing emotional distress. We are committed to providing an easy access to the very best in personalised care.”

The next stage in the shortlist process involves members of the team completing presentations and interviews to a specific judging panel made up of senior and influential figures from the health sector. These include:
  • Charles Alessi, Chairman, National Association of Primary Care
  • Professor Jonathan Kay, Clinical Informatics Director, NHS England
  • Michael MacDonnell, Head of Strategy, NHS England
  • Robert Knott, National Director NHS Procurement, Department of Health
The winners will be announced at a ceremony in London in September. For more information about the Mindsmatter service please visit and for information about the awards please visit