Joanne Taylor and Christopher Bibby are Practice Development Nurses at the Pendle View Unit, Royal Blackburn Hospital and work within the adult mental health network to provide a diverse range of service. The team provides step 5 services which include acute inpatient care, crisis resolution and home treatment teams and A&E Liaison services in East Lancashire.
Care Makers are health professionals who have been recognised nationally for their commitment to compassionate care and for encouraging their peers to emulate best practice. Care Makers are known for going the extra mile to ensure that patients have the best experience possible and have a responsibility for raising concerns when this may not be the case.
Joanne speaks of her Care Maker status:
“It’s great to hear that myself and Chris have qualified as official Care Makers, we are looking forward to the challenges ahead as we work together to implement care maker activities. Our role will be to raise awareness and celebrate the good work which demonstrates the 6C’s that happens all over the Trust on a daily basis by our dedicated staff members.”
Chris speaks of his Care Maker status:
“Being recognised as a Care Maker means a great deal to me and is all about recognising the importance of delivering person-centred care. I feel like I have a responsibility to do all I can to make a positive difference to our patients but also to help others see that it’s sometimes the small things such as taking five minutes out to have a chat with a patient about how they’re feeling that can make a huge difference.”
Lisa Moorehouse, Network Director for the Adult Mental Health Network at Lancashire Care said:
“This is a really fantastic achievement and is testament to the fact that Chris and Jo both work day in day out to make a different to the lives of our service users. I think it’s a real honour that they are now a part of the Care Maker family and I look forward to hearing more about how they can continue to learn and share examples of the work being done to provide an excellent service to the people we serve.”
Care Makers are invited to join a Hub with like-minded colleagues across the county to support local initiatives and attend events to share best practice and learn more about the work others are doing across the Heath Service. To find out more please visit www.nhsemployers.org/campaigns/care-makers