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Lancashire Care making improvements following CQC inspection 

Posted on the 4th November 2015

Lancashire Care NHS Foundation Trust has been given a rating of requires improvement following their first CQC inspection under the new inspection arrangements which took place in April this year. 

This was the first time that the CQC has inspected an organisation of this size and scale under the new inspection regime and it was not logistically possible for the inspection team to visit all of the Trust"s services. The CQC spent a week at the Trust and saw approximately 30% of its services and spoke to around 300 people.

The rating means that some aspects of the Trust"s services are not performing as well as they should be and the CQC has set out those areas that must be improved. A number of the issues highlighted have already been addressed and some immediate remedial action has taken place to ensure that the services provided are safe and of a high quality (Please see notes to editors for details of all actions taken). 

Out of the 16 inspection reports that were compiled about the Trust"s services, half received a rating of good across all domains. (Please see notes to editors for a full list of the services). Mental health crisis services and health based places of safety were rated outstanding for the effectiveness of the care they provide.  

Heather Tierney- Moore, Chief Executive at Lancashire Care NHS Foundation Trust said: 

"As an organisation we are taking the inspection process and the feedback extremely seriously and we welcome the opportunity to learn and improve.  We were realistic about the fact that there are challenges in some parts of the organisation and issues that need to be resolved and thought that it was important to be open with the CQC about that from the onset. 

"The Trust has used this first major inspection under the new format as a learning opportunity and in some respects, the outcome is helpful in that it will provide a clear focus for us to make the necessary improvements, with the support from our commissioners."

Dee Roach, Director of Nursing at Lancashire Care NHS Foundation Trust said: 

"The Trust is absolutely committed to providing high quality care and services and we have recently aligned our whole strategy so that it is driven by quality. This means that all of our plans must have quality at the core which involves people being at the heart of everything we do to ensure we are giving people who use our services the best possible experiences of safe and effective care.

"I think that it"s really important to highlight the fact that the Trust received an overall rating of good for providing services that are caring and responsive, which suggests that we have a solid foundation to build open. I"m delighted that the CQC saw evidence that the Trust has a transparent safety culture and various mechanisms in place for reporting incidents. This is absolutely aligned to our values as an organisation and demonstrates the fact that the people we serve are at the heart of what we do." 

All 16 of the reports and the Trust"s action plan are available here