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The Wellbeing and Mental Health Helpline is looking for volunteers

Posted on the 22nd August 2016

Lancashire Care NHS Foundation Trust’s Wellbeing and Mental Health Helpline is looking for caring and compassionate individuals who have an interest in mental health to volunteer within their busy service.

The Wellbeing and Mental Health Helpline is looking to recruit volunteers with an FY or PR postcode living in Lancashire who can spare four hours of their time a fortnight to help out. The helpline provides a listening, information and emotional support service for those concerned about their own mental health, or that of someone they know. The service also signposts callers to additional services to help with overall wellbeing, including eating disorders, domestic violence and sleeping problems. The helpline is open Monday to Friday 7pm to 11pm and Saturday and Sunday 12 midday to 12 midnight.

Thomas Clarke, Helpline Volunteer at Lancashire Care NHS Foundation Trust said:

“I joined the Wellbeing and Mental Health Helpline twelve years ago to expand my knowledge of mental health. The helpline provided me with the training I needed to feel confident in taking calls and deliver the out of hour’s support that our callers need. There is a strong sense of community at the helpline and we put the people we serve at the heart of everything we do. Being a Volunteer at the helpline allows you to show the most sought after human need, that to be 'listened to' without any judgement or opinions passed in a safe and confidential place”.

“We are now entering the twentieth year of providing the service and our callers tell us that's what they cherish the most. I doubt I would be the person I am today without the experiences and knowledge I have gained in my time at the helpline, it has been so rewarding knowing you are there when people are at the most vulnerable and you can provide the care they need.  The most important quality you need as a volunteer with us is the ability to listen! Our comprehensive training provides the rest, so yes you could be a volunteer with us”.

For more information about the vacancies within the Wellbeing and Mental Health Helpline service, please contact the helpline admin office on 01253 447900 or visit