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The Wellbeing and Mental Health Helpline needs volunteers!

Posted on the 11th January 2017

If you can spare just four hours a fortnight, live in Lancashire with an FY or PR postcode and want to make a real difference to people’s lives, the Wellbeing and Mental Health Helpline needs your help!

Lancashire Care NHS Foundation Trust’s Wellbeing and Mental Health Helpline provides a listening service for people who are feeling low or worried about their mental health or that of someone they care about. The helpline offers confidential support and information to people who feel distressed and want someone to talk to or even just listen to them. The service is open Monday to Friday 7pm to 11pm and Saturday and Sunday 12 midday to 12 midnight.

 A helpline operator explains what he likes about his role:

“I signed up as a volunteer for the Wellbeing and Mental Health Helpline in order to help others whilst also developing my listening skills. Three years later I can confidently say that I am achieving both aims. The most satisfying aspect of taking calls on the helpline is when you sense from the caller’s tone of voice that they have been lifted during the conversation. Being told ‘thank you very much for listening’, by somebody who has felt the need to call and speak to a stranger on the telephone, means a lot.”

“Whilst helping others is the most important aspect, my experience with the helpline has also improved my ability to engage in ‘active listening’. I intend to work as a counsellor/psychotherapist in the future and being able to develop my listening skills with the Helpline has really helped my personal development”.

“I’m in profession and supervising a large team of staff who work with vulnerable children and adults, I have benefitted from practising and enhancing my listening skills through regular volunteer Helpline shifts. Better communication skills will help in any career (plus in any relationship situation), so I would encourage anybody to consider applying to become a volunteer for the Helpline”.

For more information about the vacancies within the Wellbeing and Mental Health Helpline service, please contact the helpline admin office on 01253 447900 or visit

If you need someone to talk to, you can contact the Wellbeing and Mental Health Helpline on Freephone 0800 915 4640.