The specialist learning disability health team in Lancaster and Morecambe has teamed up with patients to ensure that they’re focusing on what matters the most when caring for people who have a learning disability.
The service held a celebration event this week to mark the ‘Making the Service Even Better’ project and to spread the word about the progress the project has allowed them to make. The event was open to staff, patients, their families and partner organisations who have been involved so far. One patient shared the fact that they have gained enough confidence through being involved that they are now setting up an advocacy group and another has taken on the challenge of running a men’s cooking group with support from his provider to help others to connect with each other and gain new skills.
Emma Munks, Clinical Psychologist in the Learning Disability Health Team at Lancashire Care NHS Foundation Trust said:
“This has been an amazing project and it has taught us so much as a service. We’re always striving to be the best we can be and by working together as a team with our service users we have been able to really focus on what matters to people so we can consistently provide a good service to our patients and their families.
“We were absolutely delighted with the turnout at the celebration event and the amount of people who have worked with us to deliver a service that meets their needs. Working with the people who use our services has been so important and means that we’re not just providing a service that we think is good, but that we’re proving a service that meets their needs and makes them feel safe and in good hands.”
The ‘Making the Service Even Better’ project uses a service improvement methodology from the Kings Fund called Experience Based Co-Design which has been instrumental in helping the team to develop accessible information and effectively capture the difference the project has made to patients.
The service works directly with people with a learning disability to promote good health and wellbeing, provides support and advice to carers, care providers and other professionals, to improve the way they help the people with learning disabilities that they care for.