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NHS service receives ‘good’ accreditation by country’s leading health and social care regulator

Posted on the 25th October 2018

An NHS service that provides bespoke support to people with learning disabilities in Lancashire has been rated ‘good’ by the country’s leading regulator of health and social care.

The Garstang Road Preston Learning Disability Supported Living Scheme run by Lancashire Care NHS Foundation Trust has been rated good by the Care Quality Commission (CQC) following an inspection in September. In its report, the CQC said that that the service looked at all aspects of a person’s needs without discriminating against them, and that staff displayed a caring attitude with good outcomes for people.

Sarah Roberts, Service Lead of the Garstang Road Preston Learning Disability Supported Living Scheme, said:

“Our service is part social care and part health and to receive this accreditation from the CQC is a fantastic achievement. It is solely down to the hard work and effort that our staff have put into ensuring a quality service that provides a meaningful difference to the people we work with. The CQC report highlights the caring and respectful attitude of staff and the positive interactions between staff and service users. It also highlights the good outcomes for people in the service and that the atmosphere is one of enthusiasm and eagerness to give people the best care possible. It is heartening to know that people are being treated in line with our values. It also shows that we are making steps in the right direction towards achieving our vision of high quality care, in the right place, at the right time, every time.”

Some of the highlights of the report include:

  • Staff displaying a caring attitude and people in the service responding warmly to staff
  • Staff supporting people to maintain their dignity and privacy
  • Staff showing empathy and respect for people
  • Good outcomes for people who were involved with activities in the community
  • Culture of openness with staff working in a non-discriminatory way
  • Atmosphere one of enthusiasm and eagerness to give people the best care possible
  • Positive comments from other professionals about how the service worked with them

The Supported Living Service provides a range of care to adults with a learning disability and complex health needs who require support to enable them to live in their own homes, maintain good health and lead an independent a life as possible in their own community.


The service manages 13 houses that are staffed 24 hours a day with direct care provided by health care support workers and clinical expertise by learning disability nurses. Service users receive individually tailored care plans that explains in detail their support needs and how each need can be successfully met.