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The Wellbeing and Mental Health Helpline needs your help!

Posted on the 9th January 2019

Lancashire Care NHS Foundation Trust’s Wellbeing and Mental Health Helpline is looking for caring and compassionate individuals who have an interest in mental health to volunteer evenings and weekends within their busy listening service.

The Wellbeing and Mental Health Helpline is currently looking for people who can spare just four hours a fortnight, live in Lancashire with an FY or PR postcode and who want to make a real difference to people’s lives. Volunteers are needed to support callers during times of need Monday to Friday from 7-11pm or weekends from 12-8pm. The helpline provides a listening and emotional support service for those concerned about their own mental health or that of someone they know and is open Monday to Friday 7pm to 11pm and Saturday and Sunday 12 midday until midnight. 

Edward, Wellbeing and Mental Health Helpline Volunteer shares his experience:

“I’ve always been interested in mental health and the impact that it can have on people and I could see how it was impacting people in different was when I went to university. Our backgrounds were all unalike and our disciplines varied but the stress that came from our work, back home and other areas of our life started to take a toll. Some of us managed to carry that stress with us but others weren’t so able. A lot of my friends started going down dark paths where they felt isolated, anxious, depressed and even had some really troubling thoughts.

“I started volunteering with some welfare campaigns whilst I was there and enjoyed helping people out where I could. I came to learn how to help my friends, how to be there for them if they needed me and how to listen. I was amazed how creating that space for them to express their thoughts could have such a positive affect on them. I’ve seen it change someone from the brink of despair and feeling like no one understands to achieve things that they thought was out of their grasps.

“Since I found an advert for a recruitment process to become a volunteer at the helpline and I was excited to take my experience further. I was successful and have been with the service for a year and a half now. It’s been incredible talking to people and seeing the different challenges they’ve been facing and seeing how it affects them. Every so often I get a call from someone I’ve spoken to before and it’s rewarding to see the impact the service has had for them. It’s really shown me how even those who are in the darkest of places can come so far away with those if someone is just there for them. That’s why I enjoy volunteering for the service, and will continue to do so.”

Lorraine Khalaf, Wellbeing and Mental Health Helpline Manager at Lancashire Care NHS Foundation Trust said:

“Volunteers are a necessity within the Wellbeing and Mental Health Helpline, especially during busy weekend evening shifts. During these hours we receive a high volume of calls and it is important that we have volunteers to provide the listening ear and support our callers need.

“We truly value the contributions from each and every one of our volunteers and we recognise that they help us to provide excellent care and support to the people in Lancashire. By volunteering as with us, people are able to learn new skills, build on existing ones, meet new people and make a difference to so many lives in Lancashire!”

If you are interested in volunteering then please contact the Wellbeing and Mental Health Helpline for more information. To request an application pack please contact the helpline admin office on 01253 447905 or visit The closing date for applications is Friday 25 January 2019.