Information for Patients Attending for Urgent Dental Centres

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    Information for Patients Attending for Urgent Dental Centres

    Normal dental charges apply for emergency treatment. If you normally pay, a charge of £22.70 is payable before entering the surgery. If you are exempt from dental charges, you will not be required to pay.

    We are working on the assumption that all patients attending the clinic may be actively infected with COVID 19 or are carriers of COVID 19.

    We are asking all patients to enter the clinic alone. Anyone accompanying a patient must wait outside the clinic.

    Young children may be accompanied by one parent or person with parental responsibility – they will be asked to perform hand hygiene and put on a surgical mask on arrival. 

    Adult patients who need to attend with support staff should attend with the minimum number necessary and normally only 1 will be allowed into the surgery with them, they too will be asked to put on a surgical mask on arrival. 

    When you attend for the emergency appointment, you will be met at the front door by a nurse wearing a mask, gloves and an apron.

    This nurse will:

    • confirm your name, date of birth and the first line of your address
    • ask you to refrain from touching anything (such as door handles) with your hands
    • lead you into the reception area
    • ask you to apply hand sanitiser
    • check your temperature with an in-ear thermometer
    • confirm details of your medical history
    • ask you to wait in the reception area

    (Failure to comply with any aspect of this may result in the cancellation of your appointment and lead to you being asked to leave the building)

    Once the dentist has checked the information gathered, and is happy to proceed with treatment, you will be called into the surgery. You will be greeted by one dentist and one nurse wearing a full P.P.E. kit.

    At the end of the appointment you will be escorted out of the building by one of the nurses.

    To enable your visit to the surgery to run as smoothly as possible, it is preferable to obtain consent in advance for the most likely treatment outcome.

    Please make sure you have taken analgesic medication (where needed) and have had something light to eat approximately 1 hour before the emergency appointment.

    We ask that where possible, you refrain from using the toilet facilities at the clinic.