Feedback on our Children's Therapy Services

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    Physiotherapy - Feedback

    If you wish to make a compliment or to let us know you are not happy with the service, you can firstly discuss this with the therapist working with your child to see if a solution can be reached. If you feel that this is not appropriate, each therapy teams has a Team Coordinator who would be the next point of contact. The team co-ordinator can be contacted via the phone numbers on our contact page.  However if you wish to make a formal compliment or a complaint  you can follow the Trust process detailed on the website or directly to the service. 

    As a service we welcome feedback regarding your experience,It helps us to understand where we can make improvements to services, identify what matters most to people and to see where there is good practice;  this can be given directly to the therapist providing the support or to the Team Coordinator as detailed above.

    You may also provide feedback on the Friends And Family Test Survey (FFT).  This asks the people in our services whether they would recommend the NHS service they have received to friends and family who need similar treatment or care.  You can link to this FFT here. You will need to select Network; Children Young People, and Service; CTS followed by the area in which you were seen i.e. Chorley & South Ribble, Greater Preston or West Lancs