Suggestions and Improvements
We welcome any comments about the service as these are what drive our service improvements. If you would like to make any comments or suggestions, please complete one of our ‘Comments, Compliments & Complaints’ forms when you attend clinic and put in our comments box. The comments box is in the rheumatology waiting area.
Alternatively you can download the form and post to us at the following address:
Minerva Health Centre
Here are some examples of how, as a service, we continually learn and improve as a result of your comments and suggestions:
“Please can you provide more flexibility with blood monitoring appointments as it can be very difficult to fit in with work.”
We looked at our blood monitoring clinic and now provide a number of appointments starting from 8am.
“The room in which the Fibromyalgia Education Group is held is not ideal as has no natural light”
We looked at the room availability and have managed to secure one of the meeting rooms at the Minerva Health Centre that has natural light.