In times of crisis, help is available
If you need urgent help as you are in mental health distress, then there is always someone you can call.
Our Mental Health Crisis Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. It is staffed by trained mental health professionals who are able to provide assessment and referrals to appropriate services. Ring it if you need to access services or for advice about someone who needs treatment or support.
We also have a Wellbeing Helpline and Texting Service, phone lines are available Monday to Friday 7pm to 11pm and Saturday to Sunday 12pm to Midnight staffed by volunteers and those with lived experience, who can offer emotional support - ring if you want to chat about your mental health or are lonely. Contact the helpline on 0800 915 4640 or by texting Hello between 10am and 11pm Monday to Friday to 07860 022 846. The texting service is also available at weekends 12pm to Midnight.
You can also find more information about mental health services and self-help on our accessing mental health support page.
Christmas opening times 2023 for the Wellbeing Helpline and Texting Service
Same hours as above except for the following dates:-
• Sunday 24 December 7pm until 11pm
• Monday 25 December 7pm until 11pm
• Sunday 31 December 7pm until 11pm
• Monday 1 January 7pm until 11pm
SignVideo - British Sign Language (BSL)
If you are part of the deaf community living and need to access our mental health services whether for urgent or routine care, the support of a BSL interpreter is available here and they will help you to communicate with our call handlers or mental health practitioners.
- Access a BSL interpreter here if you live in Central or West Lancashire.
- Access a BSL interpreter here if you live in East Lancashire or Blackburn with Darwen.
- Access a BSL interpreter here if you live in Lancaster, Morecambe and South Cumbria.
- Access a BSL interpreter here if you live on the Fylde Coast.
When to contact social services
If you have urgent concerns about someone's social circumstances, such as children and young people, vulnerable adults or people with learning difficulties, it may be more appropriate to call social services. Local government services such as housing services and social care services often run out-of-hours duty provisions.
Search for your local council to find out how your social care service deals with emergencies out of office hours.