In times of crisis, help is available
If you need urgent help as you are in mental health distress, then there is always someone you can call.
Our Mental Health Crisis Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. It is staffed by trained mental health professionals who are able to provide assessment and referrals to appropriate services. Ring it if you need to access services or for advice about someone who needs treatment or support.
We also have a Wellbeing Helpline and Texting Service, available Monday to Friday 7pm to 11pm and Saturday to Sunday 12pm to Midnight staffed by volunteers and those with lived experience, who can offer emotional support - ring if you want to chat about your mental health or are lonely. Contact the helpline on 0800 915 4640 or by texting Hello to 07860 022 846.
Wellbeing Helpline and Texting Service Christmas opening hours
Saturday 24 December - Christmas Eve – 7pm to 11pm
Sunday 25 December - Christmas Day – 7pm to 11pm
Saturday 31 December - New Years Eve – 7pm to 11pm
Sunday 1 January - New Years Day – 7pm to 11pm
When to contact social services
If you have urgent concerns about someone's social circumstances, such as children and young people, vulnerable adults or people with learning difficulties, it may be more appropriate to call social services. Local government services such as housing services and social care services often run out-of-hours duty provisions.
Search for your local council to find out how your social care service deals with emergencies out of office hours.