The Friends and Family Test (FFT) asks the people in our services whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. Everyone is offered the opportunity to complete the FFT questionnaire when they are ready to be discharged from our services or at other points during their care pathway.
The FFT asks the following question: How likely are you to recommend our service to friends and family if they needed similar care or treatment?
The response options range from 'extremely likely' to extremely unlikely' with an opportunity to also provide further comments on the care received. Feedback helps us to understand where we can make improvements to services, identify what matters most to people and to see where there is good practice.
Share your feedback
Please select the link for the area you have accessed services.
If your service area is not shown please look under the Specialist Services link for the service you attended.
- Blackpool and the Fylde Coast
- Central and West Lancashire
- Pennine (East) Lancashire
- South Cumbria, Lancaster and Morecambe Bay
- Specialist services
If you wish to complete a paper copy of the Friends and Family Test, please email or phone us and we will send out to you.
Contact the Experience Team
Email: experience.team@lscft.nhs.uk
Telephone: 01772 773 489