What is the Friends & Family Test (FFT)

From January 2015 this Trust has used the FFT to capture feedback from our services. The FFT asks the people in our services whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. Everyone is offered the opportunity to complete the FFT questionnaire when they are ready to be discharged from our services or at other points during their care pathway. The FFT questionnaire may be by using an ipad, one of our electronic kiosks or a paper questionnaire.

The FFT asks the following question, ‘How likely are you to recommend our service to friends and family if they needed similar care or treatment?’ The response options range from ‘extremely likely’ to ‘extremely unlikely’ with an opportunity to also provide further comments on the care received.

Feedback helps us to understand where we can make improvements to services, identify what matters most to people and to see where there is good practice.

What we do with the feedback received

The FFT provides a valuable insight into the experiences of those people using the services we offer. We use this feedback  to help shape improvements in the services we offer. 

Please leave your feedback using the relevant button below

Supporting the FFT 

We are committed to improving the experiences of the people using services and everyone’s experience is important.  Please ensure you select the questionnaire for the service you have used.  If you wish to complete the questionnaire on paper, please email or phone us for a form. 
  
Experience Team Contact Details
By email:  experience.team@lancashirecare.nhs.uk  
By Telephone:   01772 773489 – Experience Administrator