My Story

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    Do you have a Story to tell?

    Telling your story can help us improve care and patient experience at Lancashire & South Cumbria NHS Foundation Trust. Please click the questions below to see the answers.

    Why is it important we hear your story?

    We want to know what matters most to you, in your own words.

    By listening to your story we can learn what is good and may be what needs to get better.

    This helps us to improve our services and patient experience.

    Who can tell their story?

    Any patient, staff member or family member/ carer.

    Will my story impact or affect my care?

    No it won’t affect your care if you tell us your story. We cans hare the story without your name or details on if you prefer. The story is also kept safe and not kept on your record, unless you would like it to be. We usually tell the team involved about your story so they can learn from it.

    How can I tell my story?

    You can choose how to tell your story. We can record your voice, help you to write a story, we could film you or you may prefer to use art or photographs.

    What happens to my story?

    We will decide with you where you are happy to share your story.

    You can change your mind at any time about where your story is shared by letting us know.

    Your story can be shared with the Board, across the trust or with teams and individuals.

    Can I remain anonymous?

    Yes, we can use your story and not identify you in anyway.

    I would like to tell my story what do i do now?

    Please contact us:
    Telephone: 01772 773489 Mon - Fri 9am-2pm
    Email: experience.team@lscft.nhs.uk Fri 9am-2pm
    Please note this is not a crisis line or email address.

     

    My Story

    Stories told by individuals from their own perspective and in a healthcare setting can provide us with an opportunity to understand their experience of the care they have received. These stories help us to learn what we did well and what could be done to improve their experience.

    This story was written, edited and co-produced with Service User Vicky.

    The story demonstrates Vicky’s journey to recovery and how she feels working with the Frequent Attenders Team (FA) has enhanced her life.

    Please note this story contains images and reference to experiencing mental health crisis and Police involvement ,that some may find distressing.

    The Wellbeing and Mental Health Helpline

    This provides an information and listening service for people in Lancashire. It is available between 7:00pm and 11:00pm Mondays to Fridays and from 12:00 noon until 12:00 midnight on Saturdays and Sundays. Freephone: 0800 915 4640.

    Contacting PALS

    Email: PALS@lscft.nhs.uk Web: www.lscft.nhs.uk/PALS

    Landline: 01772 676028 Freephone: 0800 234 6088

    By post to: Patient Advice and Liaison Service, Lancashire and South Cumbria NHS Foundation Trust, Sceptre Point, Bamber Bridge, Preston, PR5 6AW

    Contacting COMPLAINTS

    Email: complaints@lscft.nhs.uk Tel: 01772 695315 Freephone: 0808 144 1010

    By post to: Complaints, Lancashire and South Cumbria NHS Foundation Trust, Sceptre Point, Bamber Bridge, Preston, PR5 6AW