Privacy Notice for Attend Anywhere

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    Privacy Notice for Attend Anywhere

    This notice provides you with details of our privacy practices in connection with the Attend Anywhere video consulting system and website and what we do to maintain your right to privacy.

    Lancashire and South Cumbria NHS Foundation Trust (LSCFT) does not collect any personal data about you on this system and the associated Attend Anywhere website, apart from:

    • information that you volunteer by completing the online form to enter your name, phone number and date of birth
    • your IP address and access device type. Information that is submitted via the online form is encrypted and securely transferred to us.   It is used solely for the purpose of identifying you to your clinical team.  At the end of the video call this information is deleted from the system. Your IP address and access device type are used to process your call effectively and are deleted from the Attend Anywhere system within 12 months. Your IP address is also sent to Google Analytics for web access statistical reporting.

    Any information, which you provide via this website is not made available to any third parties. Any information provided is used by LSCFT solely for the purpose of processing your information request or video consultation. Information entered to facilitate your video consultation is not retained at the end of your consultation.  The video and audio elements of your call are not recorded in the Attend Anywhere system.  However, details of your consultation may be entered into your medical or care record.  These systems are subject to the appropriate Trust policies.

    A ‘post call’ questionnaire may be presented to yourself and your clinician after you have had your call. Completion of the questionnaire is welcomed but optional.  This collects a score on the call quality and any comments that either yourself or your clinician wish to make.   The collection of information and data is completely anonymous.  The questionnaire is used for feedback and evaluation of the service so that improvements can be made..

    Technical details in connection with visits to this website are logged, collected and used by our host, Amazon Web Services and Google Analytics.  This includes your IP address and device type.  This information cannot be combined with other details you provide to identify you. LSCFT will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log file entries in the systems of your Internet Service Provider (ISP) or network services provider. These entities may identify the client and device used to access a page. Such monitoring would be done by the provider of network services and is out with the responsibility or control of LSCFT and Attend Anywhere.