Sharing your experience can help us improve care and patient experience at the Trust.
Why is it important we hear your experience?
We want to know what matters most to you, in your own words. By listening to your experience, we can learn what is good and maybe what needs to get better. This helps us to improve our services and patient experience.
You can view the experiences shared so far in the videos at the bottom of this page.
The views and opinions contained within these experiences are those of the service user. We are working together to ensure the best possible personalised care for our patients. Please always consult your clinician if you are affected by any of the information in our videos.
Any patient, service user, staff member, relative, family member, carer or friend.
No, it won’t affect your care. We can share your experience without your name or details if you prefer. Anything you share is kept safe and not kept on your record unless you would like it to be. We usually tell the team involved so they can learn from it.
You can choose how to share your experience with us. We can record your voice, help you to write a story, we could film you or you may prefer to use art or photographs.
We will decide with you where you are happy to share your experience.
You can change your mind at any time by letting us know. Your experience can be shared with the Board, across the Trust or with teams and individuals.
Yes, we can use your experience and not identify you in any way.
I would like to share my experience. What do I do now?
Please contact us
Telephone: 01772 773 489 (Monday to Friday)
Email: experience.team@lscft.nhs.uk (monitored Monday to Friday)
Please note this is not a crisis line or email address to contact if you are in distress. Contact our Crisis Line if you need urgent mental health support.
Community Roots
Community Roots are also developing courses to assist your storytelling, to find out more about this and the offers please contact us on:
Telephone: 01772 695 365
Email: community.roots@lscft.nhs.uk
