Tell us your views on mental health care to help us to improve your services.
The Community Mental Health survey is a yearly national survey which aims to understand the experiences of people accessing mental health services in the community. The 2024 survey collected the views of almost 15,000 people nationally.
The results are crucial to improving the quality of care and people’s mental health care experiences.
Do I have to take part?
Participation is voluntary and all answers are confidential.
If you do not wish to take part, it will not affect the care you receive from the NHS. You can decide not to take part, or if you do not want to answer some of the questions, you can do so without giving a reason.
I do not wish to take part in the survey. What do I do?
If you do not wish to take part, or for your details to be shared with researchers so you can be sent a questionnaire, or if you have any questions then please let us know by the end of May using the contact details below.
Telephone: 01772 773 489
Email: experience.team@lscft.nhs.uk
Address: Sceptre Point, Sceptre Way, Walton Summit, Preston, PR5 6AW
Young people
We want to know what community mental health care is like for people in your Trust
You may be sent a letter inviting you to take part in this important survey because you have used community mental health services during April and May 2025. Survey invitations will be sent out in August and September 2025.
Help us to improve your services
If you are invited to take part, your name, phone number, and postal address will only be used by researchers to carry out the survey. Your information will not be shared with anyone else, and all published data is anonymised.
Who is organising this survey?
The survey is being carried out by researchers from this NHS Trust, the Care Quality Commission and the Survey Coordination centre at Picker.
How will the results from the survey be used?
The results will be published on CQC’s website in spring 2026.
View previous survey results on the CQC website.
If I take part, how is my personal data protected?
The information you give us will be held securely and will be treated in strict confidence in accordance with the General Data Protection Regulation. Personal data about your involvement in this survey is not used for any other purpose and is deleted once the survey process is complete. Your answers to the survey are not linked to your name or full address, but researchers analysing the results of the survey will use your postcode to undertake geographical analysis of overall results.