Information about Crisis Support

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In times of crisis, help is available

If you need urgent help as you are in mental health distress, then there is always someone you can call.

Our Mental Health Urgent Response Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. It is staffed by trained mental health professionals who are able to provide assessment and referrals to appropriate services – ring it if you need to access services or for advice about someone who needs treatment/support.

If you are an existing service user and you want to access your local crisis team directly, click here to find the number.

We also have a Mental Health and Wellbeing Helpline, staffed by volunteers and those with lived experience, that offers emotional support – ring if you want to chat about your mental health or are lonely etc. It can be contacted on 0800 915 4640 or by texting ‘Hello’ to 07860 022846.

When to contact social services

If you have urgent concerns about someone's social circumstances, such as children and young people, vulnerable adults or people with learning difficulties, it may be more appropriate to call social services. Local government services such as housing services and social care services often run out-of-hours duty provision.

Search for your local council to find out how your social care service deals with emergencies out of office hours.