Frequently Asked Questions
How do I know if I have an eating disorder?
If you are concerned about changes to your eating habits, and your thoughts and feelings concerning food, weight and shape, then we recommend that you visit your GP to explain your worries. You can also self-refer into our services, as explained here.
Eating disorders do not discriminate; someone can have an eating disorder irrespective of age, gender, weight, race, sexuality and ethnicity. We know that it can feel very scary experiencing these thoughts and feelings, but with the right help and support, things can get better.
What will happen at an assessment?
Who do I contact out of hours?
If you are calling to speak to a member of the team or regarding your appointment, then please call the appropriate number for the service you require and leave a message with your name and number, so that we can get back to you when we are open.
If you would like support or information about yours or someone else’s eating disorder, then Beat have a free helpline open between 3-10pm each day, so call 0808 801 0677.
The Samaritans provide a free listening service 24 hours a day, 365 days a year, so you can call them on 116123.
Childline provide information and advice online and on the phone, 24 hours a day and can be called for free on 0800 1111.
What happens if I miss my assessment?
If you’re unable to make your assessment, we ask that you let us know through calling or emailing the relevant service. Contact details can be found for each service here. If you do not let us know that you’re unable to make your assessment, you will be discharged and need to be re-referred to the service.
How do I make a complaint/ compliment about the service?
Guidance on how to make a complaint about Lancashire Care NHS can be found here.
Please be reassured that making a complaint will not affect the service you are receiving.
If you wish to write a compliment about services or any of our staff, then please email Hearing.Feedback@lancashirecare.nhs.uk
What do I do if someone refuses to seek help?
Due to a number of reasons, including fear and denial, often someone with an eating disorder can be reluctant to seek help. This can be very frustrating for those around them. We suggest gently and empathetically encouraging the person to self-refer to our services or to visit their GP who can refer them into our services.
It could be helpful to explore the reasons why the individual does not want to engage with services. Remind them that you can hear their reasons for not wanting to seek help, but let them know that the actually the sooner someone accesses help, the better the outcomes.
If you are concerned about the immediate safety of the person, either ring 111 or 999, or see if they will go to A&E with you.
If you would like to know more or wish to make a request for information, please visit the FOI section of our website.