The CQC has today (Friday 22 July) released its report following an inspection of Liaison Psychiatry services delivered by the trust; part of a national review of urgent and emergency care centres which began in April of this year.

The review looked at the impact of mental health liaison within urgent emergency care centres and assessed three domains – safe, responsive and well-led.

The report details the significant improvements made in these services since they were last inspected in 2019, and confirms a higher quality of care and patient experience. 

The CQC inspectors found services provided safe care; staff assess and manage risk well; patients have access to a range of services to meet their needs; and leaders have the skills, knowledge and experience to perform their roles.

The report also highlights that throughout the service staff felt supported, valued and respected and the culture at the trust promoted equality and diversity, supported career progression and enabled staff to raise any concerns without fear.

Inspectors praised the culture of continuous improvement within the service and highlighted some helpful areas for further improvement including improving access to mental health inpatient services. The Trust and its commissioners have developed an inpatient improvement investment strategy and plan to address this.

Chief Executive Caroline Donovan said:

“We are very proud of our Liaison Psychiatry services staff and the dedicated way in which they provide the highest levels of care and compassion. We are delighted that this been reflected in the recent CQC inspection report.

The report highlights that throughout the service our staff were committed to assessing and treating people promptly and had established strong working relationships with partner organisations in order to facilitate this.

We will use the findings in the report to continue to build on our many strengths to provide the best possible care for our service users.”

The full inspection report is available on the CQC website