Self-referral is for everyone aged 16 or over and registered with a GP covered by Mindsmatter.
If you are a health professional and you would like to make a referral, please contact the local team. Please do not complete a self-referral form on behalf of someone else.
Mindsmatter is not an emergency service, if you are in mental health distress and need urgent help you can call our crisis line on 0800 953 0110 or Samaritans on 116 123 24 hours a day, 365 days a year.
Once your referral has been accepted by your local team they will then be in touch to book your assessment. We usually do the assessment over the phone. If you think that you will struggle speaking on the phone, please let us know when we contact you to discuss an alternative appointment.
If you are deaf or hard of hearing or if English is not your first language you can:
Text your message to your local team telephone number
Request an interpreter (different language/BSL etc)*
Request to use Language Line for support
Make admin aware you are unable/prefer not to use a telephone
Request to be sent messages by text/letter
*We will arrange and book an independent interpreter, you cannot use your own family member/friend as an interpreter.
If you are blind or have poor sight you can:
Request telephone appointments
Be signposted to braille or audio materials (where possible)
Request to be left voicemails and contact by telephone
If you have difficulty with your mobility you can:
Request telephone or online appointments or treatment for easier access
Request an accessible clinic location if you wish to access face to face support