Mindsmatter has now changed name to NHS Lancashire and South Cumbria Talking Therapies.

Talking Therapies is not an emergency service, if you are in mental health distress and need urgent help you can call our crisis line on 0800 953 0110 or Samaritans on 116 123, 24 hours a day, 365 days a year.

We have two easy ways to self-refer online:

Referral assistant

Our smart digital referral assistant, Wysa, will guide you through some questions. Wysa is confidential and upon completion you gain access to a wealth of support whilst you wait to hear from us to discuss your referral. Access Wysa using the pop up option at the bottom right of this page.

Online form

Enter your details on our online referral form. We will then be in touch to discuss your referral.

Other ways to access the service

If you are unable to complete either the digital assistant or online form, you can contact your local team by telephone.

If you are under another mental health team, and now is the right time to access support from Talking Therapies, please speak to your appointed clinician to discuss a referral. 

If you are a health professional and you would like to make a referral, please contact the local team. Please do not complete a self-referral form on behalf of someone else.

When I self-refer what happens next?

If you complete your self-referral via Wysa or our online form, you should receive a text message confirming this has gone through to our system, please contact your local team if you do not receive this.    

Once your referral has been accepted by your local team they will then be in touch to book a telephone assessment. If you think that you will struggle speaking on the phone, please let us know when we contact you to discuss an alternative appointment.


If you are deaf or hard of hearing or if English is not your first language you can:

  • text your message to your local team telephone number;
  • request an interpreter (different language/BSL etc)
  • We will arrange and book an independent interpreter, you cannot use your own family member or friend as an interpreter
  • request to use Language Line for support;
  • make admin aware you are unable or prefer not to use a telephone;
  • request to be sent messages by text or letter

If you are blind or have poor sight you can:

  • request telephone appointments;
  • be signposted to braille or audio materials (where possible);
  • request to be left voicemails and contact by telephone

If you have difficulty with your mobility you can:

  • request telephone or online appointments or treatment for easier access;
  • request an accessible clinic location if you wish to access face-to-face support